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Booking & Payment

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• 100% deposit is required at the time of booking to secure your cat’s stay.

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Refunds

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We understand that plans can change, so our refund policy is designed to be fair for both pet parents and our small business:
 

• Full Refund: If you cancel 10 days or more before your cat’s scheduled stay, your deposit will be fully refunded.

• 50% Refund: If you cancel 5 - 9 days before your cat’s stay, 50% of your deposit will be refunded.

• No Refund: Cancellations made less than 5 days before the scheduled stay are non-refundable, as we have reserved space and prepared for your cat’s arrival.

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Additional Notes

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• All refunds are issued to the original payment method.

• We recommend booking early, especially during peak times, to ensure availability.

• If you need to modify your reservation, please contact us as soon as possible - we will do our best to accommodate changes within availability limits.

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If you have any questions, please free to email us at info@whisker-ridge.com or call us at (760) 420 4861